California PHC

Claims Department
For all claims matters, including claim submission, status inquiries and disputes.

Call:
(888) 662-0626, Monday through Friday, 8:30 a.m. – 5:30 p.m. PST. Closed weekends and holidays.

Claims and Claims Dispute Submission:
Claims
PHC California
P.O. Box 472377
La Verne, CA 80047

Fax:
(888) 235-9274

Member Services
To check enrollee eligibility and schedule enrollee non-emergency transportation.

Call:
(800) 263-0067, Monday through Friday, 8:00 a.m. to 8:00 p.m. Member Services is closed on holidays.

Utilization and Case Management
To submit an authorization request or check status on an authorization, request assistance with a referral, report a hospitalization, or contact an enrollee’s case manager.

Call:
(800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m.

Utilization Management Fax:
(888) 238-7463

Case Management Fax:
(888) 235-8327

Contracting and Provider Relations
For all provider contracting matters, grievances, request for plan information or education, etc.

Call:
(888) 726-5411, Monday through Friday, 8:30 a.m. – 5:30 p.m. Closed weekends and holidays.

Fax:
(888) 235-7695

Write:
Contracting and Provider Relations
PHC California
1001 N. Martel Ave.
Los Angeles, CA 90046

Credentialing
For all credentialing inquires including application submission.

Call:
(888) 726-5411, Monday through Friday, 8:30 a.m. to 5:30 p.m. PST. Closed weekends and holidays.

Fax:
(888) 235-8256

Write:
Credentialing
PHC California
1001 N. Martel Ave.
Los Angeles, CA 90046