Member Services Call for all questions or problems except those noted below.
Call: (800) 263-0067, Monday through Friday, 8:00 a.m. to 8:00 p.m. TTY 711. Member Services is closed on holidays. If you call when Member Services is closed, you can leave a message. An agent will call you back no later than the next business day.
Write: Member Services PHC California P.O. Box 46160 Los Angeles, CA 90046
Fax: (888) 235-8552
Pharmacy Customer Service Call for help with prescription drug fills or refills. Call for help finding a network pharmacy.
Call: (888) 436-5018, seven days a week, 24 hours a day. TTY 711.
Case Management Department Call to reach your case manager. Call if you have questions about a referral.
Call: (800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.
Nurse Advice Hotline Call for help from a Registered Nurse. Call this line when your primary care provider’s (PCP) office is closed.
Call: (800) 797-1717, Monday through Friday, 5:30 p.m. to 8:30 a.m., and all day weekends and holidays. TTY 711.
Compliance Hotline You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.
Call: (800) 243-7448. TTY 711.
DHCS 030716 PHC Form 1.0