Member ServicesFor all member questions or problems except those noted below.
Call: (800) 263-0067, seven days a week, 8:00 a.m. to 8:00 p.m. TTY 711. From October 1 through February 14, Member Services is available 8:00 a.m. to 8:00 p.m., seven days a week. From February 15 through September 30, Member Services is closed on Saturdays and Sundays. Member Services is also closed on holidays. If you call when Member Services is closed, you can leave a voice message. An agent will return your call no later than the next business day.
Write: Member Services PHP P.O. Box 46160 Los Angeles, CA 90046
Fax: (888) 235-8552
Pharmacy Customer ServiceFor help with prescription drug refills, make an exception request, find a network pharmacy, questions about the plan’s transition policy, etc.
Call: (888) 436-5018, seven days a week, 24 hours a day. TTY 711.
Case Management DepartmentTo reach your case manager or have questions about a referral.
Call: (800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.
Nurse Advice Hotline
For help from a Registered Nurse when your primary care provider’s office is closed. Call: (800) 797-1717, Monday through Friday, 5:30 p.m. to 8:30 a.m., and all day weekends and holidays. TTY 711.
Compliance HotlineYou may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.
Call: (800) 243-7448. TTY 711.
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